Ncr on-site hardware support services, Ncr support phone numbers – NCR S10 User Manual

Page 146

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System Support Log
Support Services

D-4

NCR S10 Desktop Server User Guide

NCR offers on-site system hardware support. Check
with your local office for detailed coverage hours. Three
support levels are available, as listed below.

Priority Plus

Priority

Next Day

Coverage
Hours

24 hours
7 days

8 a.m. - 9
p.m.
Mon-Fri

8 a.m. - 5
p.m.
Mon-Fri

Response
Time*

Best
response; not
to exceed 4
hours

Best
response;
not to
exceed 4
hours

Next working
day

Usage
Environment

Highly
Critical

Urgent

Less critical

* Response time to locations beyond 160 km may be
longer.

A list of NCR support telephone numbers is located at
the end of this appendix. Enter the NCR support phone
numbers that you will use in this section.

Enter Hardware Support
Number

__________________

Enter Software Support Number __________________

Enter After Hours Support
Number

__________________

NCR On-Site
Hardware Support
Services

NCR Support Phone
Numbers

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