White Bear Technologies RoamEO GPS Pet Location System User Manual
How To Obtain Service
For all technical, return or repair questions, please contact the Factory
by either email or phone. If using email, please provide a detailed
description of the problem or question you have.
M-F, 9am-4pm, Central Standard Time
Before any product can be returned, you must call customer
service to determine if a return is necessary. In most cases,
customer service can resolve your problem over the phone, making
a return unnecessary.
If it becomes necessary to send a product in for repair or replace-
ment, you must first receive a return authorization number from the
Factory. Products returned without this authorization number will not
be accepted. Shipping instructions for returning product will be given
when the return authorization number is given. Please note that White
Bear Technologies does not assume responsibility for goods lost or
damaged in transit.