Xantrex Technology XDI2048 - Manual (Page 78)

Troubleshooting
5-4 TM-DIOP-01XN-01
Table 5-2 Ethernet Diagnostics
Symptom Check Further Checks and Corrections
IP address doesn’t work 1. Static IP already being used by
another device on the network 1. Change the static IP to an
unused address
2. DHCP server failed to assign IP 2. IP was not configured to
0.0.0.0 to use DHCP server
Check with IT to see if DHCP
server working properly
3. Connected to 100baseT only hub 3. Connect to 10baseT or 10/
100baseT hub
4. Another computer on the network
is accessing the Web page 4. Close the Web page on the
other computer and retry
Email was not sent on
power up or fault
condition 1. Network traffic is high 1. Wait a few minutes for the
email to be sent
2. Network settings are incorrect 2. Recheck the “SMTP server”
and “Email Alert Address”
settings in the Setup page
3. XDI failed to connect to computer
or network 3. See suggestions for
troubleshooting when IP address
doesn’t work
Monitor page is not
updating 1. Auto refresh rate is set to “Don’t
auto refresh” 1. Change the “Page Refresh
Rate” setting on the setup page
and click “Submit”
2. Monitor page has not yet refreshed 2. Click on the “Refresh Data”
link on the monitor page
Can not change any
settings on Web page 1. Password is incorrect 1. Set the correct password in the
password box (see “Password” on
page 4–12)
Pictures missing on Web
page 1. Web browser failed to cache
pictures on the first try due to traffic 1. Clear the Web browser’s cache.
Usually in the options stating
clearing temporary files.
Important: Cycling the power on the inverter may automatically fix the
problem. If the problem still persists, try to reset the Ethernet interface card
settings by doing a hard reset as stated in “Resetting” on page 4–6.