Xantrex Technology XDI2048 - Manual (Page 90)

Warranty
B-4 TM-DIOP-01XN-01
Return Procedure
1. Package the unit safely, preferably using the original box and packing materials. Please ensure that
your product is shipped fully insured in the original packaging or equivalent. This warranty will not
apply where the product is damaged due to improper packaging.
2. Include the following:
• The RMA number supplied by Xantrex Technology, Inc. clearly marked on the outside of the
box.
• A return address where the unit can be shipped. Post office boxes are not acceptable.
• A contact telephone number where you can be reached during work hours.
• A brief description of the problem.
3. Ship the unit prepaid to the address provided by your Xantrex customer service representative.
If you are returning a product from outside of the USA or Canada In addition to the above,
you MUST include return freight funds and are fully responsible for all documents, duties, tariffs, and
deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC) A Xantrex
return material authorization (RMA) number is not required. However, you must contact the ASC prior
to returning the product or presenting the unit to verify any return procedures that may apply to that
particular facility.
Out of Warranty Service
If the warranty period for your Xantrex Datacom Inverter has expired, if the unit was damaged by
misuse or incorrect installation, if other conditions of the warranty have not been met, or if no dated
proof of purchase is available, your inverter may be serviced or replaced for a flat fee.
To return your Xantrex Datacom Inverter for out of warranty service, contact Xantrex Customer Service
for a Return Material Authorization (RMA) number and follow the other steps outlined in “Return
Procedure” on page B–4.
Payment options such as credit card or money order will be explained by the Customer Service
Representative. In cases where the minimum flat fee does not apply, as with incomplete units or units
with excessive damage, an additional fee will be charged. If applicable, you will be contacted by
Customer Service once your unit has been received.
Information About Your System
As soon as you open your Xantrex Datacom Inverter package, record the following information and be
sure to keep your proof of purchase.
❐ Serial Number _________________________________
❐ Purchased From _________________________________
❐ Purchase Date _________________________________