Transferring two existing calls, Handling calls – AASTRA 6737i User Guide EN User Manual

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Handling Calls

41-001452-00 Rev 01 – 06.2013

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Transferring Two Existing Calls

The 6737i allows you to perform a transfer of a call when there are currently two active calls on the phone. For example, on
your phone, there are two active calls - Call A and Call B. Call B is on hold. You can perform the following to transfer Call A
to Call B:

Completing a Transfer to a Contact in Phone Directory

Users can complete a blind transfer to a contact in their local directory. If a user is in a call and initiates a transfer, they can
navigate to the Directory screen where a new transfer key can be pressed to complete a blind transfer. There is no change
to start a consultative call.

When a directory entry is shown, there is a Xfer softkey below the current Dial softkey to trigger a blind transfer. This Xfer
softkey is only available if a transfer has been initiated.

If a directory entry has multiple numbers, softkey 2 is used for the Arrange function. If a transfer has been initiated, the
Arrange function will be replaced with the Xfer function.

To Transfer a Call to a Contact in the Phone Directory:

Press Xfer key. A new line opens.

Press or scroll to the Line where Call B is on hold.

Press Xfer key.
Call A is transferred to Call B.

Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.

Press the Xfer key. You should hear a dial tone as a second line opens up.

Press the Directory key and select a contact.

To complete a blind transfer, press the Transfer key

again before the receiving end answers.

To complete a consultative transfer, press Dial to call the contact. Remain on the line to speak with Party
2 before pressing the Transfer key again to transfer Party 1 to Party 2.

To cancel the transfer, select Cancel on the display screen or press