AASTRA DT4x3 for MX-ONE User Guide EN - Manual (Page 91)

C ORDLESS P HONE FOR MD E VOLUTION
91 1424-EN/LZT 103 089 Uen D 2010-02-12
14.7 Secondary Attendant
In addition to the services available for the cordless extension, there are
other services available for the system attendants.
These are the services available for the system attendants:
• General calls acceptance: This service enables attendants to
manage their active or inactive status for processing a system's
general calls.
• Door phone service: If your facility is equipped with a door phone,
calls from this extension are usually processed by the attendants.
• Call pick-up for general ringing calls: Your facility may be
equipped with a common bell that receives general calls when the
attendants' lines are congested, or when they are absent.
Depending on the specific rights assigned to your extension, you may
have access to these attendant-based services.
Attendants also have access to the following services.
• Call offer or intrusion: This service allows attendants to interrupt
an ongoing call to present an urgent call.
• Do not disturb override service: This service allows attendants
to override the Do not disturb status to present an urgent call.
• Complete third party call forward service: This service allows
attendants to program any type of call forward for a user's account,
without restrictions.
14.8 General Call Acceptance
The general call acceptance service is mainly used by the facility atten-
dants who are in charge of processing the system's general calls. These
calls are typically external calls received on the facility's general phone
number, or external calls redirected when the internal users do not
answer or are busy.
Similar to the standby status that is available when you belong to hunt
groups, the general calls acceptance service enables attendants to
control their active or inactive status for processing a system's general
calls, in relation to their vacation periods.
Depending on the rights assigned to your extension, you may also have
access to the general calls acceptance service. This allows you to assist
the attendants by answering calls when their lines are congested or
when they are temporarily absent.