HP Storage Essentials NAS Manager Software - Manual (Page 718)

Troubleshooting 686
IMPORTANT: EFC Manager uses the SWAPI connection, preventing other third-party software from
contacting the switch.
Unable to Detect a Host Bus Adapter
The software is unable to detect a host bus adapter if you install its driver before you have
completed installing the Solaris operating system for the first time. For example, you installed the
HBA drives too early when you used JumpStart to install Solaris. The best way to install the HBA
driver is to install it after Solaris has been installed and is running.
Navigation Tab Displays Removed Drives as Disk Drives
If you remove an internal disk from a Solaris host and do not enter the cfgadm command, the
Navigation tab displays the empty slot as DiskDrives_XXXXX after getting element details. The
cfgadmn command makes the software realize the drive has been removed. Refer to the
documentation that shipped with the Solaris operating system for more information about the
cfgadm command.
Unable to Obtain Information from a CLARiiON Storage System
If you are having difficulty obtaining topology information or element details from a CLARiiON
storage system, the NaviCLI might have timed out as a result of the service processor being under a
heavy load. The management server uses the NaviCLI to communicate with the CLARiiON storage
system. This situation has been seen in the field when the service processor is running more than
35,000 IOPS (IOs/Sec).
Try obtaining Discovery Data Collection/Get Details from a CLARiiON storage system when the
service processor is not under such a heavy load.
Discovery Fails Too Slowly for a Nonexistent IP Address
If you enter a nonexistent IP address, the management server times out by default after 20 seconds
on Windows or three minutes and 45 seconds on Unix systems. If you want to shorten the time-out
period, modify the cimom.CimXmlClientHttpConnectTimeout property as described in this
section.
NOTE: The management server does not accept a period longer than its default setting. lf you set
cimom.CimXmlClientHttpConnectTimeout property to more than 20 seconds on Windows
or three minutes and 45 seconds on Unix systems, the management server ignores the values of this
property and reverts back to the default settings.
To modify the default time-out:
1. Access the management server.
2. Click Options > Storage Essentials > Manage Product Health. Then, click Advanced in
the Disk Space tree.
3. Click Show Default Properties at the bottom of the page.