The substrate cannot be loaded successfully, The substrate is mispositioned – HP Latex 360 Printer User Manual
Page 85
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Always keep unused rolls wrapped in the plastic wrap to prevent discoloration and dust accumulation.
Rewrap partially used rolls if they are not being used.
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Do not stack rolls.
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Allow all substrates to adapt to room conditions out of the packaging for 24 hours before printing.
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Handle film and glossy substrates by the edges or wear cotton gloves. Skin oils can be transferred to
the substrate, leaving fingerprint marks.
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Keep the substrate tightly wound on the roll throughout the loading and unloading procedures. If the
roll starts to unwind, it can become difficult to handle.
The substrate cannot be loaded successfully
Here are some suggestions to try if you cannot load the substrate successfully.
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Reread the loading instructions, and make sure that you are following them. See
and troubleshoot substrate issues on page 38
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When loading a textile substrate, remember to use the loading accessory, and select Use loading
accessory in the configuration screen.
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If automatic loading is unsuccessful, try assisted manual loading instead.
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The substrate might be loaded at an angle (skewed or mislocated). Make sure that the right edge of the
substrate is aligned with the roll on the input spindle.
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The substrate might be crumpled or warped, or have irregular edges. See
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If the substrate jams in the substrate path to the platen, the leading edge of the substrate might not be
straight or clean. Remove the initial 2 cm (1 in) of substrate from the roll and try again. This might be
necessary even with a new roll of substrate.
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Make sure that the spindle is correctly inserted.
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Make sure that the substrate is correctly loaded on the spindle.
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Make sure that the substrate is wound tightly.
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If the substrate is curled, and you see a Clean OMAS or disable it at the RIP alert, advance the substrate
until the whole print zone is covered, then go to the front panel and press
, then Image-quality
maintenance > Substrate-advance calibration > OMAS calibration.
The substrate is mispositioned
ENWW
The substrate cannot be loaded successfully
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