HP StorageWorks XP Remote Web Console Software - Manual (Page 154)

Probable Cause / Recommended Action Error Condition
Save the Java trace file and log file on the Remote Web
Console, and report to HP technical support. Then restart the
Remote Web Console.
The examples of the file location are as follows:
For Windows:
• c:\Documents and Settings\logon user ID\
Application Data\Sun\Java\Deployment\log\
*.trace
• c:\Documents and Settings\logon user ID\
Application Data\Sun\Java\Deployment\log\
*.log
For UNIX:
• user home directory\.java\deployment\log\
*.trace
• user home directory\.java\deployment\log\
*.log
The Remote Web Console experiences an
error.
The SVP might not be ready or perform some write processes
from the other system. Wait for a while, and then click the
Refresh command in the File menu. If the SVP is not restored
even though you have clicked the Refresh command, click the
Refresh All command.
Only the Exit button, the Refresh, and Refresh
All commands are effective when accessing
the SVP from the Remote Web Console.
An error may have occurred in the SVP. Click Refresh All
command in the File menu. If the SVP is not restored even
though you have clicked the Refresh All command, log in to
Remote Web Console again.
Only the Exit button and the Refresh All
commands are effective when accessing the
SVP from the Remote Web Console.
Close all your web browser windows and then clear cache for
both Java and web browser. For instructions on how to clear
cache for both Java and web browser, see “
Clearing Cache
of Java and Web Browsers ” on page 159
Remote Web Console does not start even
though you try to start it many times.
The user ID or password of the log-in user might include a
symbol. Log in as a user whose user ID and password include
no symbol.
Cannot log into Tool Panel or Control Panel.
The version of Remote Web Console installed on the Remote
Web Console computer might not match the SVP version. Close
all your web browser windows and then clear cache for both
Java and web browser. For instructions on how to clear cache
for both Java and web browser, see “
Clearing Cache of Java
and Web Browsers ” on page 159
In addition, if a proxy is used for network connections, the
proxy cache may store the older version of the program. If the
problem still remains after you clear cache for both Java and
web browser, contact your network administrator.
An error (1,7050) occurs and Remote Web
Console does not start when accessing the
SVP from the Remote Web Console computer.
Troubleshooting 154