HP StorageWorks XP Remote Web Console Software User Manual
Page 156
Probable Cause / Recommended Action
Error Condition
Exit the Remote Web Console by pressing Ctrl key, Alt key,
Shift key, and D key all at once. If you still cannot exit the
Remote Web Console, restart the Remote Web Console
computer, or terminate the Remote Web Console process with
the following method.
For Windows:
Exit all applications that use Java, and then start the task
manager and terminate
javaw.exe
and
javaws.exe
.
For UNIX:
Exit all applications that use Java, and then terminate
javaw
and
javaws
by
kill
command.
If you exit the Remote Web Console using the method above
after you logged into the Remote Web Console, wait for an
RMI time-out, and then restart the Remote Web Console (see
“
Setting the Environment Parameters
Remote Web Console does not respond.
Remote Web Console may be hung up in the
following cases:
•
When you move a window displayed in
front of the Remote Web Console main
window, the area behind the window re-
mains gray and does not go back to nor-
mal for a long period of time.
•
The whole Remote Web Console window
is displayed in gray and does not go back
to normal for a long period of time.
•
You cannot perform any operation for a
long period of time even though the dialog
box that says Loading... is not displayed.
•
The dialog box that says Loading... is
displayed when the window switches,
however, you cannot move the dialog box
or perform any operation for a long peri-
od of time.
Restart the Remote Web Console computer, or terminate the
Remote Web Console process with the following method.
For Windows:
Exit all applications that use Java, and then start the task
manager and terminate
javaw.exe
and
javaws.exe
.
For UNIX:
Exit all applications that use Java, and then terminate
javaw
and
javaws
by
kill
command.
Java console is grayed out and does not start
when you try to start Remote Web Console.
Close all dialog boxes. Log in to the Remote Web Console
again. If the same error occurs, restart the Remote Web
Console computer.
An internal error occurs, or a web browser
ends abnormally (forcibly).
Restart the Remote Web Console computer.
An operation may take over 30 minutes depending on the use
condition. For example, when several Remote Web Console
computers are running, it may take a lot of time.
A network error occurred. There is no
response to an operation even after 30
minutes passed.
Restart the Remote Web Console computer.
The Remote Web Console computer is
suddenly rebooted.
Do not open the Java console dialog box while logging in to
the Remote Web Console. If the browser and Java console
become hung up, restart the Remote Web Console computer.
If you open the Java console dialog box by
selecting the Java icon on the system tray
while logging in to the Remote Web Console,
the browser and Java console may become
hung up.
Close all dialog boxes. Log in to the Remote Web Console
again. If the same error occurs, check the network environment.
A network error occurred while logging in to
the Remote Web Console.
Troubleshooting
156