HP StorageWorks XP Remote Web Console Software - Manual (Page 155)

8 Troubleshooting
General Troubleshooting
Table 34 (page 155) provides general troubleshooting information for XP Continuous Access.
“Troubleshooting RCU Path Status Problems” (page 156) provides troubleshooting information for
RCU paths. “Troubleshooting Suspended XP Continuous Access Pairs” (page 158) provides
troubleshooting information for suspended XP Continuous Access pairs (Synchronous and
Asynchronous).
“Resolving XP Continuous Access Asynchronous Suspension Conditions” (page 160)
provides troubleshooting information for XP Continuous Access Asynchronous suspension conditions.
NOTE: For important information about proper configuration for your operational environment,
see “XP Continuous Access Load Balancing and Sidefile Management and Control” (page 173) .
Table 34 General XP Continuous Access Troubleshooting
Corrective Action Error
Make sure that the problem is not being caused by the
computer or Ethernet hardware or software, and restart the
computer. Restarting the Remote Web Console computer
does not affect storage system operations.
Make sure that all XP Continuous Access requirements and
restrictions are met (for example, same LU type).
Make sure that the MCU and RCU and remote copy
connections are powered on and fully operational (NVS,
cache).
Check all input values and parameters to make sure that you
entered the correct information on the Remote Web Console
computer (for example, RCU S/N and ID, path parameters,
P-VOL and S-VOL IDs).
The Remote Web Console computer hangs,
or XP Continuous Access operations do not
function properly.
Call HP technical support for assistance. An initiator channel-enable LED indicator (on
the storage system control panel) is off or
flashing.
Make sure that the correct CU is selected. The pairs and/or RCUs are not displaying
correctly.
Resolve the error, and then try the XP Continuous Access
operation again. An XP Continuous Access error message is
displayed on the computer.
Check the path status (RCU Status dialog box), and see
“Troubleshooting RCU Path Status Problems” (page 156) .
The RCU path status is not normal.
Check the pair status (Detailed Information dialog box), and
see
“Troubleshooting Suspended XP Continuous Access Pairs”
(page 158) .
The pair status is suspended.
General Troubleshooting 155