HP Designjet Z6100 Printer series - Manual (Page 162)

● Poor line quality
● Inaccurate color
To access the Embedded Web Server Print Quality Troubleshooting wizard, click the Print Quality
Troubleshooting link on the Support tab. Select the print-quality issue that you are experiencing and
click the Next button.
A list of suggestions for corrective action appears along with help to guide you through the corrective
action.
Lines are too thick, too thin, or missing
1
. Verify that the paper type that you have loaded corresponds to the paper type that you selected on
the front panel and in your software.
2
. Make sure that you are using the appropriate print-quality settings for your purposes. See Select print
quality on page 80 .
3
. If you are using a HP-GL/2 driver and the resolution of your image is greater than the printing
resolution, you might notice a loss of line quality. You can find the Max. Application
Resolution option on the Windows driver Advanced tab, under Document Options > Printer
Features. If you change this option, reprint your job if the problem has been solved.
4
. If lines are too thin or missing, print the Printhead status plot. See Use the Printhead status plot
on page 71 .
5
. Try aligning the printheads. See Align the printheads on page 71 . After alignment, reprint your job
if the problem has been solved.
6
.
Select the icon on the printer's front panel, and then View loaded paper to see the paper-
advance calibration status. If the status is PENDING, perform a paper-advance calibration. See
Perform paper advance calibration on page 46 .
If the problem persists after you complete these actions, contact your customer service representative for
further support.
Lines appear stepped or jagged
Use the following procedure if lines in your image appear stepped or jagged when printed:
150 Chapter 11 Troubleshoot print-quality issues
Tr
ou
bleshoot image
s