Telephone numbers – HP Designjet Z6100 Printer series User Manual
Page 196
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If the problem appears to be related to your software program, first contact your software vendor.
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If you call one of the Hewlett-Packard offices, have the following information available to help us
answer your questions more quickly:
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The printer you are using (the product number and the serial number, found on the label at the
back of the printer on the front panel: select the
icon, and then View printer
information.
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The printer's Service ID (also in the View printer information option.)
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If there is an error code on the front panel, make note of it.
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The brand name and model number of the computer you are using
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Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems, or special software drivers)
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The part number of the network cable you are using and the name of the store though which it
was purchased
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The type of interface used on your printer (USB or network)
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The software name and version you are using
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Print out the service information prints. You may be asked to fax them to the support center
helping you.
On the front panel: select the
icon, and then select Internal prints > Service
information prints > Print all pages.
Through the Embedded Web Server: go to the Service support page in the Support tab,
and then select Printer information > Print all pages.
Telephone numbers
For an up-to-date list of HP Support telephone numbers, go to
. If you do not have access to the Web, try one of the numbers below.
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Algeria: 213 17 63 80
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Argentina: 0 800 777 HP INVENT, local 5411 4778 8380
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Australia: 13 10 47
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Austria: 0810 00 10 00
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Bahrain: 800 171
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Belgium: (0) 78 600 600
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Bolivia: 0 800 1110, local 54 11 4708 1600
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Brazil: 0800 157 751, local 55 11 3747 7799
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Canada: 1 800 HP INVENT
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Caribbean: 1 800 711 2884
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Central America: 1 800 711 2884
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Chile: 800 HP INVENT, 123 800 360 999
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