HP Designjet Z6100 Printer series - Manual (Page 192)

Message Recommendation
PDL Error: out of paper Load more paper.
PDL Error: parsing error The print job is unintelligible to the printer. Try to recreate and
resend it. Check your cable connections.
PDL Error: print mode error The paper type or print quality specified for the job are
incorrect. Change the loaded paper type or the print settings.
PDL Error: printing error Try sending the job again.
PDL Error: virtual memory full Restart the printer and try resending the job; if necessary, reduce
the complexity of the job.
Replace [color] cartridge Replace the cartridge. See Remove an ink cartridge
on page 59 and Insert an ink cartridge on page 61 .
Reseat [color] cartridge Remove and reinsert the same cartridge. See Remove an ink
cartridge on page 59 and Insert an ink cartridge on page 61 .
Update: failed. Invalid file Make sure that you have selected the correct firmware update
file. Then try again to perform the update.
Under certain circumstances, a front-panel numeric error message appears. Follow the advice in the
Recommendation column to resolve the error.
If an error message appears on the front panel that is not included in this list, turn off the printer and then
turn it back on. If the problem persists, contact HP Support. See HP Customer Care on page 183 .
Table 15-2 Numeric error messages
Error code Recommendation
26.n.01 (where n = the subject ink
cartridge number)
Remove the subject ink cartridge and reinstall it in the printer. If the error persists,
replace the subject ink cartridge. If the problem persists, contact HP Support. See HP
Customer Care on page 183 .
29.01 The maintenance cartridge is not inserted correctly. Open the maintenance cartridge
door on the right side of the printer, make sure that the maintenance cartridge is
correctly seated, and then close the door. If the problem persists, replace the
maintenance cartridge. If the problem persists, contact HP Support. See HP Customer
Care on page 183 .
32.1.01 A take-up reel error has occurred. Make sure that the paper is adequately taped to
the take-up reel spindle core, and then make sure that the winding direction is correctly
set.
32.2.01 The take-up reel can not be detected. Make sure that the take-up reel sensor cable is
correctly connected.
61.01 The file format is incorrect and the printer cannot process the job. Try the following
remedies:
● Turn off the printer by using the Power button on the front panel and the power
switch at the back of the printer, and then disconnect the power cord—then
reconnect the power cord and turn on the printer.
● Make sure that the graphic language setting is correct. See Change the graphic
language setting on page 102 .
● Resubmit the file to the printer.
● Verify that your printer firmware is up to date. See Update the printer
firmware on page 141 .
If the problem persists, contact HP Support. See HP Customer Care on page 183 .
Table 15-1 Text messages (continued)
180 Chapter 15 Front-panel error messages
Error messages