Introduction, Hp instant support, Hp proactive support – HP Designjet Z6100 Printer series User Manual
Page 195: Hp customer care
Introduction
HP Customer Care offers award-winning support to ensure that you get the most from your HP Designjet.
HP Customer Care provides comprehensive, proven support expertise and new technologies to give you
unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty
upgrades, repair and exchange services, phone and Web support, software updates, and self-
maintenance services. For more information about HP Customer Care, go to
.
HP Instant Support
HP Instant Support Professional Edition is HP's suite of troubleshooting tools that collect diagnostic
information from your printer and match it with intelligent solutions from HP's knowledge bases, allowing
you to resolve problems as quickly as possible.
To start an HP Instant Support session, click on the link in the Support tab of your printer's Embedded
Web Server. See
Access the Embedded Web Server on page 23
.
To use HP Instant Support, the following conditions must be met:
●
Because HP Instant Support is accessible only through the Embedded Web Server, you must have a
TCP/IP connection to your printer.
●
Because HP Instant Support is a Web-based service, you must have access to the World Wide Web,
HP Instant Support is currently available in English, Korean, Simplified Chinese, and Traditional Chinese.
For more information about HP Instant Support, go to:
HP Proactive Support
HP Proactive Support is a troubleshooting support tool that identifies, diagnoses, and resolves issues you
might encounter when using your commercial imaging and printing products. HP Proactive Support is
embedded into multiple HP software programs including the HP Easy Printer Care (Windows) and HP
Printer Utility (Mac OS), allowing you to easily and conveniently monitor, update and maintain all of your
HP printers.
For more information about HP Proactive Support, go to:
.
HP Customer Care
As your strategic support partner, we make it our business to help keep your business running smoothly.
HP Customer Care offers award-winning support to ensure that you get the most from your HP Designjet.
HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to
give customers unique end-to-end support. Services include setup and installation, troubleshooting tools,
warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-
maintenance services. To find out more about HP Customer Care, go to
. For the most current contact information, click on the Contact HP link or call the phone
number in the Quick Reference Guide provided with your printer.
What to do before you call:
●
Review the troubleshooting suggestions in this guide.
●
Review the relevant driver documentation supplied with this printer (for users sending PostScript files
or those using Microsoft Windows).
●
If you have installed third-party software drivers and RIPs, refer to their documentation.
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