HP LaserJet 8000 Multifunction Printer series - Manual (Page 197)

Chapter 5 Problem Solving 197
Determining Printer Problems
Printer Ignores Font, Format, or Tray/Bin Selection
Printer prints wrong
fonts or formats.
z
The font is not present in the printer and must be downloaded from
your software application, or the proper font DIMM must be
installed. Check your software application to ensure the correct
printer driver has been installed and configured. To verify that the
font you want is available, print a font list (page
232 ).
z
Your software selected a substitute font for one that is not available
in the printer. (See your software application manual for more
information on font selection.)
Printer draws paper from
the wrong tray.
z
Be sure your software application is selecting the correct paper
size.
z Ensure that the driver for your software application is correctly
installed, configured, and capable of requesting the desired paper
size and type.
z
The size of paper requested is not loaded in the tray selected. The
printer draws paper from the next default tray that contains the
correct size. Load the correct paper into the tray and make sure
the tray is adjusted correctly. Load the tray with enough paper to
complete the print job.
z If you selected the 2000-sheet Input Tray (Tray 4) and did not turn
the printer off when installing it, the printer does not recognize it
and draws paper from the next default tray source. (Turn the printer
off, then back on, and the printer will recognize Tray 4.)