Technical support, Before you contact hp, Hp contact information – HP Insight Management for Tivoli User Manual
Page 18
Technical support 18
Technical support
Before you contact HP
Be sure to have the following information available before you call HP:
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
•
If you need to contact HP, provide the following details to help resolve your problem quickly
and accurately:
○
Details of the physical Netcool/OMNIbus environment
○
Any error information (Save an output file or screen shot.)
○
Information on whether the issue is reproducible with the original release or only on end-
user customized rules file.
○
Copies of the following output files:
−
List of installed Netcool/OMNIbus applications, revisions numbers, and patches.
−
Installation log file mttrapd.log
−
Rules file, if customized by end user
HP contact information
For the name of the nearest HP authorized reseller:
•
See the Contact HP worldwide (in English) webpage
For HP technical support:
•
In the United States, for contact options see the Contact HP United States webpage
. To contact HP by phone:
•
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
•
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website
In other locations, see the Contact HP worldwide (in English) webpage