HP Insight Management for Tivoli - Manual (Page 19)

Appendix A: Troubleshooting and known issues 19
Appendix A: Troubleshooting and known
issues
Troubleshooting
The following sections contain information for troubleshooting issues relating to merging and
operating the Probes rule file for Netcool/OMNIbus.
Verifying the rules file status
To determine if the rules file for Netcool/OMNIbus have uploaded successfully, look at the installation
log file, mttrapd.log. The log file is saved to the /opt/netcool/omnibus/log file.
SNMP must be installed before installing Insight Management
Agents
If SNMP Network Services are not available when the HP Insight Management Agents are installed,
then the SNMP portions of the Insight Management Agents are not implemented. Install SNMP (and
configure the community, access attributes, and trap destination), and then reinstall the Insight
Management Agents.
The installation of Insight Management Agents does not usually require that the system be rebooted.
However, the SNMP services must be stopped and restarted to affect the change. The restart process
is automatic on some platforms (for example, Windows® 2000, Windows® 2003, and Windows
2008).