Calling the hp support center – HP XP7 Storage User Manual

Page 296

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Table 120 SSB codes that are returned by raidcom add pfc_wwn command

raidcom add pfc_wwn

Description

Error code

Executing/
Async

Error message

SSB2

SSB1

Performance Control is being used by Remote Web Console.

B9D0

B9D4

Executing

CMDRJE

The specified WWN does not exist.

B9D2

B9D4

Executing

CMDRJE

Performance Control program product is not installed.

B9D4

B9D4

Executing

CMDRJE

The specified PFC name has already existed.

B9D7

B9D4

Executing

CMDRJE

Table 121 SSB codes that are returned by raidcom delete pfc_wwn command

raidcom delete pfc_wwn

Description

Error code

Executing/
Async

Error message

SSB2

SSB1

Performance Control is being used by Remote Web Console.

B9D0

B9D4

Executing

CMDRJE

The configuration WWN or nickname does not exist.

B9D2

B9D4

Executing

CMDRJE

Performance Control program product is not installed.

B9D4

B9D4

Executing

CMDRJE

Table 122 SSB codes that are returned by raidcom modify pfc_wwn command

raidcom modify pfc_wwn

Description

Error code

Executing/
Async

Error message

SSB2

SSB1

Performance Control is being used by Remote Web Console.

B9D0

B9D4

Executing

CMDRJE

The number of WWNs exceeds the maximum that can be set
in the system.

B9D1

B9D4

Executing

CMDRJE

Performance Control program product is not installed.

B9D4

B9D4

Executing

CMDRJE

The number of WWNs exceeds the maximum that can be set
to the port.

B9D5

B9D4

Executing

CMDRJE

Calling the HP Support Center

If you need to contact the HP Technical Support, please provide as much information about the
problem as possible, including:

The circumstances surrounding the error or failure.

The exact content of any error messages displayed on the host systems.

The exact content of any error messages displayed by Remote Web Console.

The Remote Web Console configuration information (use the Dump Tool).

The data in the RAID Manager error log file and trace data (all files in the HORCM_LOG
directory).

The service information messages (SIMs), including reference codes and severity levels,
displayed by Remote Web Console.

The HP customer support staff is available 24 hours a day, seven days a week. If you need technical
support, log on to the HP Portal for contact information:

https://portal.hds.com

296 Troubleshooting

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