Changing the cca setting – HP 3PAR Service Processors User Manual

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by inserting a CD or DVD into the SP media drive. When you use this setting, the average
time for recovering from a maintenance issue is likely to increase.

OFF—(SP mode only) The SP cannot contact HP 3PAR Central or a local service provider
when it detects an anomaly, and support technicians cannot operate the SP remotely or
download software. Troubleshooting and maintenance must be performed by onsite technicians.
Any files that need to be sent to HP 3PAR Central or a local service provider must be sent
manually by FTP. Any software upgrades must be performed manually by inserting a CD or
DVD into the SP media drive. When you use this setting, the average time for recovering from
a maintenance issue is likely to increase.

Changing the CCA Setting

NOTE:

If the SP is running in Secure Network Mode, the 3parcust user can set the CCA setting

to OUT (to disable remote operations) or BOTH (to allow bidirectional communications). In Secure
Network Mode, the 3parcust user cannot set the CCA setting to OFF.

To change the CCA setting by using SPOCC:
1.

In the left navigation pane of the SPOCC menu, click SPmaint.

2.

Click Network Configuration.

3.

Click Customer Controlled Access.

4.

Click the setting that you want. For example, to set outbound-only communications (and in
effect, disable remote operations), click Set outbound only HQ communications — no remote
access.

If you are logged in as the 3parcust user in SSA mode and you click the Set Bi-directional HQ
Communications — remote access allowed option, the Enable automatic software downloads
from HQ check box appears. Click to select or clear this check box as desired, according to
your situation.

5.

Click OK to confirm the change.

To change the CCA setting by using SPMAINT:
1.

Log in to the SPMAINT utility.

2.

From the SP Main menu, enter 2 for Network Configuration.

3.

Enter 1 for Customer Controlled Access.

4.

Enter 1 for Turn off HQ communications, 2 for Set outbound only HQ communications, or 3
for Set Bi-directional HQ Communications as desired to change the HQ connectivity control
setting.

NOTE:

Entering 2 for Set outbound only HQ communications disables remote operations.

If the SP is running in SSA mode, you also have the option to enter 4 for Enable automatic
software downloads from HQ or Disable automatic software downloads from HQ.

5.

Enter s, and then press Enter to save and apply the new setting.

NOTE:

If you have Policy Server configured, your options are limited to enabling or disabling

automatic software downloads from HQ.

If you choose to disable remote operations, you will need to manually send the weekly log files to
HP 3PAR HQ in the event that maintenance support is required. These log files are located on the
SP in the /sp/prod/data/files/weekly/ location. You can email the zipped files to

spweekly@hp.com

or use a file transfer protocol (FTP) site to transfer the files.

To send files to HP 3PAR HQ by using FTP:
1.

In a web browser, enter

ftp.usa.hp.com

or 15.192.89.0.

2.

Log in as the spweekly user.

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HP 3PAR Communication Settings

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