Therma-Tru Doors Installation - Manual (Page 22)

Installation
1.22 2014 SITE 1
Multi-Point Lock
Quick Tip Sheet & Instructions
Swing Door Handle Operation Instructions
To lock system.
Lift handle to engage
multipoints prior to
engaging deadbolt.
Use key or thumbturn to
engage deadbolt.
Handle will
automatically
return to center
position.
To open door, disengage
deadbolt with key or
thumbturn, push handle
down to stop and
then open door.
1. SYSTEM WILL NOT OPERATE WHEN YOU LIFT THE
HANDLE
Probable Cause: Improper installation of handle set.
Solution: Remove handle and reinstall.
See Handle Set Installation Instructions.
2. SYSTEM OPERATES IN THE OPEN POSITION WHEN YOU
LIFT HANDLE BUT NOT IN THE CLOSED POSITION WITH THE
DOOR SHUT
Probable Cause: Relationship of door in the frame.
Solution: Check to make sure door is square in the frame.
3. LOCKING POINTS DO NOT EXTEND
Probable Cause: Deadbolt is not fully extending.
Solution: Clear away anything blocking travel of deadbolt (insula-
tion, wood, etc.).
4. DEADBOLT WILL NOT FULLY ENGAGE
Probable Cause: Locking points are not fully engaged. System
design does not permit deadbolt operation unless locking points
are fully engaged.
Solution: Check system for binding problems. Confirm deadbolt
extends fully into strike. Check to confirm locking points are cor-
rectly engaging strikes on the frame.
5. THUMBTURN OR KEY WILL NOT TURN
Probable Cause: Backplates may not be on straight
Solution: Confirm that inside and outside holes line up with lock-
case. Loosen backplate screws 1/2 turn.
6. SET SCREWS WILL NOT GO INTO HANDLE COMPLETELY
Probable Cause: Shaft is not assembled properly.
Solution: Remove handle to see how shaft is assembled. See
Handle Set Installation Instructions for proper assembly and posi-
tion of shaft.
7. BOTTOM LOCKING POINT MOVES BUT TOP LOCKING
POINT DOES NOT
Probable Cause: Top extension drive rail is not connected to the
lock gear.
Solution: Remove screws used to attach top extension to the door
and the machine screw that attaches it to the lock gear, and re-
move top extension. Place the end of the drive rail (the “L” shape
in the lockcase above the latchbolt, as you slide the top extension
into the door. Fasten with a screw at the lockcase and one up
higher. Operate the gear to make sure it works. Finish installing
the remainder of the screws.
8. KEY DOES NOT WORK IN CYLINDER
Probable Cause: Cylinder was rekeyed incorrectly.
Solution: Check with Builder or Installer to see if cylinder was
rekeyed to match other doors in the house. If so, return to lock-
smith to rekey properly.
TROUBLESHOOTING GUIDE
Note: To lock door, shootbolts, locking point tongues and deadbolt must all fully extend. Be certain door is square in frame before adjusting
other hardware. With the door in the open position, engage system by lifting handle and letting handle return to it’s center position. Extend
deadbolt by turning thumb turn. If the tongues or shootbolts extend and the deadbolt operates, the handle system is fully functional.