Rockwell automation support, Installation assistance, New product satisfaction return – Rockwell Automation 842E CM Integrated Motion Encoder on EtherNet/IP User Manual

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Power, Control and Information Solutions Headquarters

Americas: Rockwell Automation, 1201 South Second Street, Milwaukee, WI 53204-2496 USA, Tel: (1) 414.382.2000, Fax: (1) 414.382.4444
Europe/Middle East/Africa: Rockwell Automation NV, Pegasus Park, De Kleetlaan 12a, 1831 Diegem, Belgium, Tel: (32) 2 663 0600, Fax: (32) 2 663 0640
Asia Pacific: Rockwell Automation, Level 14, Core F, Cyberport 3, 100 Cyberport Road, Hong Kong, Tel: (852) 2887 4788, Fax: (852) 2508 1846

www.rockwel lautomation.com

Publication 842E-UM002A-EN-P– November 2013

Copyright © 2013 Rockwell Automation, Inc. All rights reserved.

Rockwell Automation Support

Rockwell Automation provides technical information on the Web to assist you in using its products.
At

http://www.rockwellautomation.com/support

, you can find technical manuals, technical and application

notes, sample code and links to software service packs, and a MySupport feature that you can customize to
make the best use of these tools. You can also visit our Knowledgebase at

http://

www.rockwellautomation.com/knowledgebase

for FAQs, technical information, support chat and forums,

software updates, and to sign up for product notification updates.

For an additional level of technical phone support for installation, configuration, and troubleshooting, we offer
TechConnect

SM

support programs. For more information, contact your local distributor or Rockwell Automation

representative, or visit

http://www.rockwellautomation.com/support/

.

Installation Assistance

If you experience a problem within the first 24 hours of installation, review the information that is contained in
this manual. You can contact Customer Support for initial help in getting your product up and running.

New Product Satisfaction Return

Rockwell Automation tests all of its products to ensure that they are fully operational when shipped from the
manufacturing facility. However, if your product is not functioning and needs to be returned, follow these
procedures.

United States or Canada

1.440.646.3434

Outside United States or Canada

Use the

Worldwide Locator

at

http://www.rockwellautomation.com/support/americas/phone_en.html

, or contact your local Rockwell

Automation representative.

United States

Contact your distributor. You must provide a Customer Support case number (call the phone number above to obtain one) to your distributor to
complete the return process.

Outside United States

Please contact your local Rockwell Automation representative for the return procedure.

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