Rockwell Automation 1784-KTS_KTX_KTXD User Manual Communication Interface Card - Manual (Page 56)

A-12 Run the 1784-KTx Card Diagnostics for Windows NT
1784-6.5.22 - November 1999
Run the 1784-KTx Diagnostics for Windows NT
This section contains instructions for you to run 1784-KTX, -KTXD, and KTS
diagnostics, which check network and host communications, interrupts, and
memory access.
Important: The 1784-KTS card will not run the dual-port test. The test will
attempt to run and fail.
When Do I Run Diagnostics?
Run KTx diagnostics if:
• you just installed the KTx card
• you want to test if you have set up the KTx card correctly
• you are unable to communicate with the PLC processor
• remote I/O scanner is unable to communicate with adapters
Troubleshooting the KT x Card
If your KTx card is not functioning properly, follow these steps:
1. If you changed the default settings for the KTx card, check and correct the
configuration. You may have configured the KTx card at an address already
in use by another module.
2. Continue with the instructions in this appendix to run the diagnostics to
determine if there are any hardware failures.
3. If you receive a “No KTx cards are detected” error message see page A-17 for
error message explanation.
4. If you have followed the directions for correcting errors on page A-17 and
still have an error, call Rockwell Automation Customer Support at
440.646.5800.