Rockwell Automation RSView32 Runtime Users Guide - Manual (Page 6)

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RSView32 Runtime User’s Guide
When you call
When you call, be at your computer and prepared to give the following
information:
the product serial number
You’ll find this number on the Activation disk label and in the
Help About dialog box that you access from the RSView32 Project
Manager.
the product version number
the type of hardware you are using
the exact wording of any messages that appeared on your screen
a description of what happened and what you were doing when the
problem occurred
how you tried to solve the problem