Dell Latitude XT (Late 2007) - Manual (Page 24)

24 Resources
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it
clearly and prominently on the outside of the box.
For the telephone number to call for your region, see "Contacting Dell" on
page 26.
2 Include a copy of the invoice and a letter describing the reason for the
return.
3 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"
on page 25), indicating the tests that you have run and any error messages
reported by the Dell Diagnostics (see "Dell Diagnostics" on page 121).
4 Include any accessories that belong with the item(s) being returned
(power cables, software, guides, and so on) if the return is for credit.
5 Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during shipment
to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at
Dell’s receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently. You may also
be asked for your Service Tag (located on the bottom of your Tablet-PC).
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on
page 25). If possible, turn on your Tablet-PC before you call Dell for assistance
and call from a telephone at or near the Tablet-PC. You may be asked to type
some commands at the keyboard, relay detailed information during operations,
or try other troubleshooting steps possible only at the Tablet-PC itself. Ensure
that the Tablet-PC documentation is available.
CAUTION: Before working inside your Tablet-PC, follow the safety instructions in
your Product Information Guide.
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