Dell PowerEdge T605 - Manual (Page 179)

Troubleshooting Your System
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support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Try using a different CD or DVD that you know works properly.
2 Enter the System Setup program and ensure that the optical drive
controller is enabled. See "Entering the System Setup Program" on
page 43.
3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge
Diagnostics" on page 193.
4 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
5 Open the system. See "Opening the System" on page 68.
6 Ensure that the interface cable is securely connected to the optical drive
and to the controller.
7 Ensure that the power cable is properly connected to the drive.
8 Close the system. See "Closing the System" on page 70.
9 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the problem is not resolved, see "Getting Help" on page 205.
Troubleshooting a SCSI Tape Drive
Problem
• Defective tape drive.
• Defective tape cartridge.
• Missing or corrupted tape-backup software or tape drive device driver.
• Defective SCSI controller.
Action
1 Remove the tape cartridge you were using when the problem occurred, and
replace it with a tape cartridge that you know works.
2 Ensure that the SCSI device drivers for the tape drive are installed and are
configured correctly. See "Installing an Optical or Tape Drive" on page 101.