Dell 2130cn Color Laser Printer - Manual (Page 77)

Print Quality Problems
The entire output is too light.
Print media misfeeds or multiple feeds occur
Ensure the print media you are using meets the specifications for your printer. See "Supported
Paper Sizes" for more information.
Fan the print media before loading it in the standard 250-sheet tray or optional 250-sheet feeder.
Ensure the print media is loaded correctly.
Ensure the width and length guides of the print media sources are adjusted correctly.
Ensure the standard 250-sheet tray and optional 250-sheet feeder are securely inserted.
Do not overfill the print media sources.
Do not force print media into the single sheet feeder when you load it; otherwise, it may skew or
buckle.
Ensure the print media is not curled.
Load the recommended print side correctly for the type of print media you are using. See "Loading
Print Media in the Standard 250-Sheet Tray and Optional 250-Sheet Feeder" for more information.
Turn the print media over or around and try printing again to see if feeding improves.
Do not mix print media types.
Do not mix reams of print media.
Remove the top and bottom curled sheets of a ream before loading the print media.
Load a print media source only when it is empty.
Wipe the retard rollers in the trays or single sheet feeder with a dry cloth.
The envelope is creased after printing.
Ensure that the envelope is loaded in the standard 250-sheet tray or single sheet feeder as
instructed in
"Loading Envelopes" or "Loading an Envelope" .
Page breaks in unexpected places.
Increase the setting for Time-Out in the Printer Settings menu in the Dell Printer Configuration
Web Tool.
Job prints from the wrong source or on the wrong print
media. Check the Paper Types in the Tray Settings menu on the printer operator panel and in the printer
driver.
Print media does not stack neatly in the output bin. Turn the print media stack over in the tray.
Printer does not duplex pages.
Select Flip on Short Edge or Flip on Long Edge from the Duplex menu on the Paper/Output tab
in the printer driver.
Cannot print from the standard 250-sheet tray or
optional 250-sheet feeder because the print media in
the tray is curled.
Load the print media into the single sheet feeder.
NOTE: Some of the following procedures that use the Tool Box can also be performed using the operator panel or Dell Printer Configuration Web Tool.
For information on how to use the operator panel and Dell Configuration Web Tool, see "Understanding the Printer Menus" and "Dell Printer
Configuration Web Tool" .
Action Yes No
1
The toner cartridges may be low or need to be replaced. Confirm the amount of toner in each toner cartridge.
1. Check the toner level in the Status tab in the Status Monitor.
2. Replace the toner cartridges as necessary.
Is the problem recovered?
The task is
complete. Go to action
2.
2
If the user is using non-Dell brand toner cartridges, disable the Non-Dell Toner option.
1. Launch the Tool Box, and click Non-Dell Toner on the Printer Maintenance tab.
2. Ensure that the On check box is not selected.
Is the problem recovered?
The task is
complete. Go to action
3.
3
Disable the Toner Saving Mode in the printer driver.
1. On the Advanced tab, ensure that the Toner Saving Mode check box is not selected.
Is the problem recovered?
The task is
complete. Go to action
4.
The print media surface may be uneven. Try changing the Paper Type setting in the printer driver. For example, change
the plain paper to thick.