Dell 2130cn Color Laser Printer - Manual (Page 85)

Auger mark
Creased/stained paper
2a
Replace the PHD unit if you have a spare.
1. Replace the PHD unit. See "Replacing the Print Head Device (PHD) Unit" and
"Installing the PHD Unit" .
2. After you replace the PHD unit, click Chart Print on the Diagnosis tab.
3. Click the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
Is the problem recovered?
The task is complete.
Contact
Dell.
2b
Replace the fuser if you have a spare.
1. Replace the fuser. See the fuser replacement guide, Replacing the Fuser.
2. After you replace the fuser, click Chart Print on the Diagnosis tab.
3. Click the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
Is the problem recovered?
The task is complete.
Contact
Dell.
Action Yes No
1
Locate the cause of the problem using the Pitch Configuration Chart.
1. Launch the Tool Box, and click Chart Print on the Diagnosis tab.
2. Click the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
Does the output match with the pattern for auger mark?
Go to action 2. Contact Dell.
2
Execute the Developer Stir Mode.
1. Launch the Tool Box, and click Developer Stir Mode on the Diagnosis tab.
2. Click the Start button.
3. After you execute the Developer Stir Mode, click Chart Print on the Diagnosis tab.
4. Click the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
Is the problem recovered?
The task is
complete. Go to action
3.
3
Replace the PHD unit if you have a spare. See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD
Unit" .
Is the problem recovered?
The task is
complete.
Contact Dell.
Action Yes No
1
Verify that the correct print media is being used. See "Supported Paper
Sizes" . If not, use the print media recommended for the printer.
Is the problem recovered?
The task is complete.
If printing on an envelope, go to action
2a.
If printing on print media other than
envelopes, go to action 2b.
If the envelope is 220 mm or longer (C5