Dell PowerVault 725N (Rackmount NAS Appliance) - Manual (Page 66)

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Troubleshooting
Dell™ PowerVault™ 725N NAS Systems Administrator's Guide
Tools and Techniques
Troubleshooting
Tools and Techniques
This section provides suggestions for and information about alternative troubleshooting tools and techniques.
Ping Your NAS System
If you are unable to connect to the NAS system using the NAS Manager, try to ping the NAS system. From a client system, click the Start button, click Run, and
then type cmd. At the command prompt in the cmd.exe window, type ping system_name, and then press <Enter>.
If you can ping the NAS system but cannot access it through the NAS Manager, your NAS system might still be booting into Microsoft® Windows® and might
not have started the Microsoft Internet Information Services (IIS).
My Network Places
If you have a Windows 2000 client system on the same subnet as the NAS system, double-click My Network Places. Browse through the network and locate
your NAS system.
System LEDs and Beep Codes
If your NAS system is not booting or responding properly, you can diagnose some problems using the system's LEDs and beep codes. For more information
about the LEDs and beep codes, see your system's Installation and Troubleshooting Guide.
Keyboard, Monitor, and Mouse
The NAS system is intended to operate as a "headless" device, meaning that you do not need to connect a keyboard, monitor, and mouse to the system to
operate it. However, you can connect a keyboard, monitor, and mouse for troubleshooting, if necessary.
Terminal Services
You can use the Terminal Services Advanced Client to connect to your NAS system from a client system. You can access Terminal Services Client through the
NAS Manager or the Start menu.
To access Terminal Services from the NAS Manager, perform the following steps:
1. Log in to the NAS Manager.
2. Click Maintenance.
3. Click Terminal Services.
4. Enter the administrator user name and password and click OK.
Troubleshooting
Use the following tables to help you troubleshoot various conditions that might occur on your NAS system:
l Table 8 -1 , "General Troubleshooting"
l Table 8 -2 , "NAS Manager"
l Table 8 -3 , "Dell ActiveArchive"
l Table 8 -4 , "Dell OpenManage Array Manager"
l Table 8 -5 , "UNIX and Red Hat Linux"
l Table 8 -6 , "Macintosh and AppleTalk"
l Table 8 -7 , "Netscape Navigator"
Table 8-1. General Troubleshooting
NOTE: The default system name is DELLxxxxxxx, where xxxxxxx is the system's service tag number. For example, if your service tag number is 1234567,
type http://DELL1234567.
NOTE: It may take several minutes for the NAS system to boot.
NOTE: The default administrator user name is administrator and the default password is powervault.