Dell PowerVault 725N (Rackmount NAS Appliance) - Manual (Page 67)

Table 8-2. NAS Manager
Issue Possible Cause Resolution
I just created a new volume on my system but
cannot see the volume on Windows Explorer
through Terminal Services. Terminal Services cannot update
to show a new volume during the
session in which it was created. Log off Terminal Services. When you reconnect to Terminal Services,
the volume should be visible.
I see the following error message in the event
log:
WMI ADAP was unable to load the winspool.drv
performance library due to an unknown problem
within the library: 0x0
This is an issue with the WDAP
Performance library and is
documented on Microsoft's
website. Connect to the system via Terminal Services Advanced Client, and
then open a local command prompt. Type the following command:
WINMGMT/CLEARADAP
. When the prompt returns, type
WINMGMT/RESYNCPERF winmgmt service PID .
I have just brought up my new NAS system on
the network, but I am unable to upload files using
FTP even though I am the administrator. By default, no user has write
privileges on the default FTP site. The FTP permissions must be configured using the Microsoft
Management Console (MMC). To access the MMC, click Computer
Management on the Advanced Administration Menu, which is
available through Terminal Services. See the online help for specific
information about configuring this service.
I have deleted an FTP share and folder from my
NAS system. However, when I use Terminal
Services to confirm the removal, I can still see the
shared folder in the FTP section of the MMC. By default, this folder is not
deleted by the NAS Manager. Manually remove this listing from the listed shared folders in the FTP
section of the MMC.
I cannot connect to or ping the NAS system after
turning it on. The NAS system has not finished
booting. Wait at least 5 minutes for the NAS system to finish booting. If you
still cannot connect, attempt the procedures in "
Solutions to Try
Before Reinstalling " in "Recovering and Restoring the System."
After using Terminal Services to connect to my
NAS system, I am unable to type using my native
language. The NAS system is set to English,
the default language. You can install your native language character set from the
Multilingual Support CD that was shipped with your system. For
installation instructions, see "
Advanced Features ."
During a Terminal Services session to the NAS
system, I mapped a network share from the NAS
system. Now the system does not reboot
correctly and hangs during shutdown. Having a share mapped from the
NAS system causes the system to
hang during shutdown. Make sure that when you map a share, you do not select Reconnect
at logon. To disconnect the drive, right-click My Appliance on the NAS
system desktop, and select Disconnect Network Drive. Click the
share that you previously mapped in the Disconnect Network Drive
window, and then click OK.
If you cannot log in to the NAS system, reboot the system. Then
connect using Terminal Services and disconnect the drive. If Terminal
Services does not work, try connecting a keyboard, monitor, and
mouse directly to the NAS system. See "
Configuring Your System
Using a Keyboard, Monitor, and Mouse " in "Initial Configuration."
The Telnet option in the NAS Manager does not
allow me to enable Telnet on the NAS system,
even though I have selected the check box next
to Enable Telnet access to this NAS system on
the Telnet Administration Configuration page. This option is not enabled. To enable Telnet on your NAS system, perform the following steps:
1. From the NAS Manager primary menu, click Maintenance®
Terminal Services.
2. Log in to the NAS system as an administrator.
3. If the Advanced Administration Menu is displayed, click Exit
to close it.
4. Right-click My Appliance.
5. Click Manage.
6. Double-click Services and Applications® Services.
7. Locate and right-click Telnet, and then click Start.
Telnet starts on the NAS system.
I cannot connect to the NAS system using the IPX
protocol. IPX networks require that you
assign an IPX network number to
all clients. By default, the NAS
system does not assign an IPX
number to the network. Change the IPX protocol on the NAS system to manually detect frame
types. See "
Configuring the IPX Protocol " in "Advanced Features."
I am trying to install the Computer Associates
ARCserve Remote Agent on the NAS system by
mounting the CD share that contains the
Computer Associates ARCserve CD. However, I am
having trouble installing the program. The Computer Associates installer
does not work properly when
installing from a CD share
mounted on your NAS system. To install the Computer Associates ARCserve Remote Agent, copy the
CD contents to drive C of your NAS system. Then run the installer
from the NAS system.
After restoring files from a backup, the modified
dates of folders are inconsistent. The modified dates of folders
reflect either the date you
performed the restore or the date
the folder was modified. Take no action. This is a design issue that occurs only with folders;
the files' modified dates are consistent.
The Advanced Administration Menu does not
display anymore. You were not logged off of
Terminal Services before you
closed the Terminal Services
window. Log off Terminal Services by clicking the Start button on the NAS
system and logging off.
Issue Possible Cause Resolution
I am trying to select the Administer
My Appliance link on the opening
page of the NAS Manager, but the
link does not function properly. The user account that you used to log in to
the domain does not have administrator
privileges. The link does not work for users
without administrator privileges. Type the address of the NAS Manager in your browser. For SSL
connections, type: https://servername:1279 or
https://IPaddress:1279
For non-SSL connections, type: http://servername:1278 or
http://IPaddress:1278
I have just deleted a volume, and
now I am unable to view my shares
in the NAS Manager. In the event that a volume with shares is
deleted, the NAS Manager cannot display
any shares until the shares that were
directed to the deleted volume are removed. Use Terminal Services Advanced Client to remove the shares for the
deleted volume. Exit the NAS Manager, and restart the system. The
shares should now be visible.
I have just added an HTTP share but
cannot see it from the NAS Manager. For security purposes, directory browsing is
not enabled by default on an HTTP share
directed to the same folder or volume as To enable directory sharing for an HTTP share, from the NAS Manager
Maintenance page, click Terminal Services Advanced Client, and then
modify the Web sharing properties of the folder.