Cannon Instrument CMRV-5000 - Manual (Page 112)

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CANNON ® Mini-Rotary Viscometer CMRV-5000 Instruction & Operation Manual
Version 1.0b—August, 2011; CANNON ® Instrument Company
2139 High Tech Road • State College, PA • 16803 • USA
Procedure
Before returning a CANNON ® product for repair or service, make every
attempt to identify the problem. If, after careful checking, the problem
remains unidentified or unsolved, telephone CANNON
® Instrument
Company (or the local service agent) to consult with a product special-
ist. If the specialist cannot recommend a simple solution or repair,
CANNON
® will authorize the return of the product through the issuance
of a Return Authorization number (RA).
CANNON ® Telephone Number 814-353-8000
CANNON ® Fax Number 814-353-8007
Products returned to CANNON ® must be carefully packed. Ship prepaid
to the following address:
CANNON Instrument Company
ATTN: Return Authorization # __________
2139 High Tech Road
State College, PA 16803 USA
Please include the following:
Required information • The Return Authorization number (RA).
• The name and telephone number of the person at your company to
contact regarding the product.
• Shipping and billing instructions for the return of the product to your
location.
• A detailed explanation of the reason for the return.
If the product is not covered by warranty, the customer will be provided
with an estimate of the repair costs and asked for approval before any
repairs are made. The customer will be required to issue a purchase order
for the cost of the repairs.
Hazardous materials
Stringent government regulations restrict the shipment of mercury.
Please contact CANNON
® before returning a product that could possibly
contain mercury.
Shipping notification Products returned without prior notification (by either telephone or fax),
or without Cannon’s authorization, will not be accepted.
The customer may be billed a testing fee if a product is returned to CANNON ®
and found to be working properly.