AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 104)

Chapter 7: Auto Attendant Configuration
88 MaxCS 7.5 Administration Manual
Recording Custom Phrases from the AltiGen Phone
Note: If you have an AltiGen SDK license, you can use the AltiGen Custom Phrase Manager discussed in
“AltiGen Custom Phrase Manager” on page 391. This application has a graphical user interface that
makes recording phrases easier.
When you create custom phrases from the AltiGen phone, keep a record of phrase numbers and the
corresponding phrases so that if a phrase needs to be changed, the correct phrase number is readily available.
To record a custom phrase,
1.
Log in from any phone on the system by dialing “###”, and entering the system manager’s extension and
password. This brings you to the AltiGen Voice Mail System Main Menu.
2. Press 6 for the Phrase Management option.
3. Press 2 to record a phrase.
4. Enter a four-digit phrase number between 0001 and 0999.
5. Record the phrase after the tone. Press # at the end of the recording.
6. The system will replay the recorded phrase. Press # if the recording is acceptable.
7. At the Phrase Management menu, press 2 to record additional prompts or star (*) to exit Phrase
Management.
Phrases are stored in the C:\PostOffice\Phrases\LangCustom directory. You can modify the phrase file to any
meaningful name if you want.
Using Professionally Recorded Phrases
Recording studios such as Worldly Voices provide professionally recorded prompts as electronic files that can
be installed and used on the MAXCS system. (See the AltiGen web site, at www.altigen.com, for more
information. Click Customer at the top of the page, and then click Resources for Creating Professional
Voice Prompts
.)
AltiGen provides the Voice File Converter utility to convert these files into the proper MAXCS format (use the
Windows Start > Programs > MAX Communication Server ACM > Utilities menu). Some recording studios
provide the conversion service for an additional fee. The converted file can then be used for an AA or for a
workgroup or huntgroup group setup.
To install professionally recorded phrases or prompts,
1.
Assign a prompt number to each prompt you would like recorded. Or give the prompt a unique identifying
name. AltiGen-supplied phrases are numbered, but phrases don’t have to be numbered.
2. Submit your prompt script and prompt name to the recording studio.
3. Instruct the recording studio to record prompts in either 8KHz or 11.025KHz mono in the WAV format.
4. Ask the studio to convert the WAV file(s) into the proper MAXCS format.
• If using Worldly Voices, this conversion is done for you.
• If you are using a studio other than Worldly Voices, use the Voice File Conversion utility. This utility
converts an audio file recorded at either 8KHz or 11.025KHz in the WAV format to an MAXCS playable
audio file.
0296
We apologize for the extended delay, but our current call load is abnormally high. Remember, you
may leave a message by pressing the # key on your telephone and we will get right back to you.
0297
You may still wait if you prefer, but we suggest you leave a message by pressing the # key on your
telephone and we will get right back to you.
Phrase # Phrase