AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 365)

MaxCS 7.5 Administration Manual 349
C H A P T E R
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Microsoft Exchange Integration
This chapter provides step-by-step instructions for configuring Microsoft Exchange and MAX Communication
Server (MAXCS) ACM 7 Release 7.5 to work together.
An AltiGen Exchange Integration license is required for each extension using Exchange integration.
Note: Note that MaxOutlook does not support the 64-bit version of Microsoft Outlook; only the 32-bit version
is supported.
Three integration options are possible (see “Setting Exchange Integration Options” on page 77 for a full
description of these options):
• Synchronize with Exchange – Synchronize voice messages between the AltiGen voice mailbox and
Exchange mailbox. Works with Exchange 2007, 2010, and 2013
• Bridged Access to Exchange – An option is provided in the AltiGen Voice Mail System menu to log in
to the Exchange mailbox (option 7 in the main menu). To synchronize voice mail between the AltiGen mail
box and the Exchange server, check the Enable Synchronization check box. If you don’t check this,
voice mail is not synchronized between the two message stores.
• Native VM Integration with Exchange – In this mode, the AltiGen voice mailboxes are replaced by
Exchange mailboxes. Each user in MAXCS needs to have a mailbox in the Exchange server and each
mailbox must be Unified Messaging (UM) enabled, or the user will not be able to receive any voice mail.
You can choose any of the three options while installing MAXCS, and later you can switch options from
MaxAdmin (in the Voice Mail Configuration window). If you upgraded from AltiWare 5.2 and you were using
Exchange integration, your configurations are kept and the option is set to Synchronize with Exchange.
When you switch options, service restart is required.
Note: If Exchange integration was used in the previous version of MaxCS server, you must uninstall the
Outlook client before you install MaxCS 7.5.
MaxCS Private Cloud Service
Exchange integration requires MaxCS to be a member of the same domain as the CPE network. Therefore,
forwarding voicemail to email should be used instead.
Requirements
Make sure the following items are ready before Exchange integration is configured. Note that AltiGen is not
responsible for, and cannot support, installation of Microsoft Exchange Server:
To set up any kind of Exchange integration, you need the following: