AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 209)

Configuring Calling Restrictions
MaxCS 7.5 Administration Manual 193
• Seconds after Dialing – If the carrier of the outside phone number cannot provide an answer supervision
signal, check this option and set a delay time. (Default 5 seconds, maximum 30 seconds.)
Note: If the delay is set too long, the notified party will hear silence before the announcement is played.
• Seconds after Answered – This field is set to 0 seconds and it is not configurable for notification to a
phone number. It means the system will play the announcement immediately after answer supervision is
received.
When notification is configured to a pager, the system will transmit DTMF digits as the return phone number
(the System Main Number as set in the System Configuration General tab) after call connection. However,
there are situations when the system may not be able to receive an answer supervision signal from the pager
system. If the system sends digits before the call is connected, some digits will be cut off. The following two
options can be configured based on answer supervision capability:
• Seconds after Dialing – If the pager carrier cannot provide an answer supervision signal, check this
option and set a delay time. (Default 5 seconds, maximum 30 seconds.)
• Seconds after Answered – If the answer supervision signal is provided by the carrier, check this option
and set the delay timer to 2 to 5 seconds. In some cases, the pager carrier cannot detect DTMF right after
the call connection. (Default is 10 seconds, maximum is 30.)
Note: You may need to try a different delay setting to make sure the user return number is transmitted
properly after configuration.
Setting Notification Business Hours
You can choose one of three options for when the extension user is to be notified of new messages:
• Non-Business Hours – Notify only during non-business hours. Business hours are set in System
Configuration, Business Hours tab (see “Setting Business Hours” on page 51).
• From/To – Notify during a specified time of day. Select the hours in the From and To time scroll boxes.
• Any Time – Notify at all times (every day).
Enabling Message Notification
After configuring your message notification settings, to enable message notification, check the Allow
Extension User to Configure Forwarding, Notification and Reminder Call to an Outside Number
check
box on the Restriction tab of Extension Configuration.
Configuring Calling Restrictions
To work with extension call restrictions, select the extension number you want to work with from the Agent/
Supervisor/Extension
list, then click the Restriction tab.