AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 29)

Enhancements Included in Release 6.0
MaxCS 7.5 Administration Manual 13
General
• Integration with Exchange 2007 Unified Messaging
• New client application, MaxCommunicator, replaces AltiView
• Presence state synchronization with Office Communicator (OCS 2007 client)
• TAPI 3.1 support (for Vista OS)
System Features
The following sections list the key features of the MAXCS system.
IP PBX Features
Account Codes - allows the user to input an account code on each call to track telephone usage in order
to bill back to clients or create a record of calls specific to a project and to budget and forecast expenses.
Forced Account Codes
force the user to input an account code on each call to track telephone usage.
The administrator can configure which extensions are required to enter an account code, and also con-
figure the option to require an account code for long distance calls and international calls, but not local
calls. An administrator also can block the display of the account code table in client applications. Users
can be prevented from seeing account codes they don’t need to see.
Automatic Dialing Plan Rules - Administrators can configure a call return rule based on the country in
which they reside. Applies to call return from Caller ID, Zoomerang, and making a call from Microsoft
Outlook.
Business Hours Profile - allows for setting morning and afternoon business hours for each day of the
week. Multiple business hours can be configured in a system. Also, multiple Business Hours profiles can
be assigned to DNIS Routing and Trunk In Call Routing entries.
Busy or Ring No Answer Call Handling - sends calls to voice mail, another extension, or AA if the
called extension or group is busy or does not answer.
Call Forwarding and Remote Call Forwarding - sends all calls to another extension, to a workgroup/
hunt group, or to an external telephone number. This allows users to redirect their calls to another loca-
tion, such as home or a branch office. Call Forwarding can be set up either at the source extension or at
the destination extension on the system (Remote Call Forwarding). There is 10-hop limit on forwarded
calls.
Call Park and Pick Up (Station) - users can park calls at one station to be picked up at another station.
Up to 50 calls may be parked at one station simultaneously. Calls parked to a group are protected. Only
group agents or the person who parked the call can pick it up.
Call Park and Pick Up (System) - users can park calls at the system to be picked up at another station.
An ID is assigned to the call when parked. The user can pick up a parked call by entering a feature code
and the Parked ID.
Call Park Ring Back Identification to Operator - when parked calls are not picked up, the operator is
rung.
Call Restrictions - restricts users from dialing specific long distance area codes and phone numbers.
Reduces the risk of toll fraud.
Caller ID - fully supports the Bellcore Caller ID standard and displays alpha and numeric caller ID and
name on a standard analog telephone with a display. Up to 64 characters are transmitted and displayed.
If your local exchange carrier provides enhanced caller ID, such as caller name, this information will also
be displayed.
Caller ID Routing - the system administrator can define Caller IDs in a routing table and set different
routing options.
Centrex Transfer - allows the user to transfer or forward calls to an external telephone number. Once
the transfer is complete, the trunk lines are released.