AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 296)

Chapter 22: Workgroup Configuration
280 MaxCS 7.5 Administration Manual
Agent Logout Reason Codes
In a workgroup environment, logout reason codes allow agents to specify why they are signing off from the
workgroup, and the manager can view that information. If logout reasons are required, the system requests a
reason at logout from the phone set and from the Agent application.
The Agent Logout Reason Configuration window lets you require a logout reason, and it provides for
defining up to 20 reason codes. A logout history can be tracked and stored for future analysis.
To access this window, select Call Center > Agent Logout Reason Configuration.
Figure 165. Agent Logout Reason Configuration window
To require logout reasons, select the Logout reason code required check box. If you don’t want to require
reason codes, deselect the check box.
To define reason codes, type the associated reason into the text box next to the code you want to associate
with the reason.
MaxCall Configuration
The MaxCall Configuration screen is for entering Transmit CID numbers to be used when an agent uses the
MaxCall application to play a phrase to a callee. The campaign names and transmit CIDs you enter here
appear in a list on the MaxCall tab in MaxAgent, MaxCommunicator, and MaxOutlook. The agent selects a CID
by campaign name before handing a call off to MaxCS 7.5. Then MaxCS 7.5 plays the phrase the agent
selected.