Call recording configuration, Description of the recorded file name, Hapter – AltiGen MAXCS 7.0 Update 1 ACM Administration User Manual
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MaxCS 7.5 Administration Manual 99
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9
Call Recording Configuration
To use the centralized call recording function, make sure the following MaxCS 7.5 requirements are met:
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You need a recording seat license for each extension that will be recording: either Dedicated Recording
Seat licenses assigned to particular extensions or a Concurrent Recording Session license that is shared
by a fixed number of extensions.
•
It is recommended that you have a separate storage server to store recorded files.
•
Recorded files (64 Kbps PCM format) can be managed by the VRManager (licensed) application or can
simply be saved and played with VRPlayer (free).
•
If your system has a multi-chassis configuration and the gateway needs to transmit recorded files to a
storage server, you need to set up an FTP server to facilitate the file transfer. You do not need to set up
an FTP server for a single chassis (all-in-one) installation.
•
If an agent is using an IP phone and recording is turned on, the system will use a recording channel on a
VoIP board to process the recording session. The IP phone will occupy a codec channel on the VoIP board
to allow the recording channel to tap into the conversation. You need to make sure that the MaxCS 7.5
that agents belong to (and the gateway for a multi-chassis installation) have adequate VoIP codec
channels to record conversations. The basic guideline is to have one codec channel per agent.
•
Because recording files requires a large amount of disk storage space, NAS (Network Attached Storage)
system is recommended, unless VRManager is used.
Note:
A built-in throttle checks the amount of available disk space before allowing users to record a call. If
the available space on the hard disk is less than 10% of the total space, the system will warn the caller
that there is not enough room to record the call, and the call will not be recorded. This default
threshold, 90%, can be adjusted (between 50% to 95%) by modifying a registry entry:
HKLM\SOFTWARE\Wow6432Node\AltiGen Communications, Inc.\AltiWare\DiskSpace; the default
value is DWORD 90.
Description of the Recorded File Name
The recorded file name contains the following information:
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R!mmddyyyy_hhmmss!callerID!calleeID!workgroupID!DNIS!sessionID!R
•
mmddyyyy_hhmmss
is the time stamp when the recording starts
•
callerID
is the caller ID or extension number. It could also be:
•
bgn
for barge-in call
•
sm
for a silent monitor call