AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 245)

MaxCS 7.5 Administration Manual 229
C H A P T E R
19
Hunt Group Configuration
The hunt group is a simple call distribution application for operator, call coverage group, integration with a fax
server, or a user with multiple extensions connecting to different devices. When adding a member to a hunt
group, the following rules apply:
• No agent seat license required
• Any extension can be added to a hunt group
• Each hunt group can have up to 128 members
• An extension can belong to multiple hunt groups
Although a hunt group has call queuing capability, it lacks the following functions:
• Does not generate real-time queue and agent status for the hunt group
• Does not have a real-time counter to track hunt group activities for reporting purposes
• Does not have logout reason code tracking capability
• Does not have recording capability
• Does not have service level threshold setting
• Does not have queue overflow and quick queue option
• Limited call distribution capability
• No supervisor application to manage agents and calls in queue
• No client application for agents to perform login/logout
The Huntgroup Configuration window provides for creating hunt groups, setting their attributes, and assigning
group members.
To open the Huntgroup Configuration window, select PBX > Huntgroup Configuration.