AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 274)

Chapter 22: Workgroup Configuration
258 MaxCS 7.5 Administration Manual
With MaxCS systems, the repeating tone is only available if one channels in use is SIP. With two TDM
channels, there can be no repeating tones.
Figure 150. The Repeating recording tone option
Establishing Workgroup Membership
Add agent extensions to a workgroup on the Group Member tab in the Workgroup Configuration window.
Figure 151. Workgroup Configuration, Group Member tab
To add extension(s) to a workgroup,
1.
Select the workgroup in the Group List.
2. On the Group Member tab, click the extension number(s) in the Not Member list. Use Shift+click and
Ctrl
+click to select several extensions.
3. Click the Add button between the columns to move them to the Member list.
Note: If the workgroup pilot extension is configured to Ring All Available Members, the maximum number
of members is 20. See “Setting Call Handling Options” on page 269 for details.
By default, a newly added member has the Skill Level set to 1.
4. To change the Skill Level designation for a member, double-click the member in the Member List. The
Skill Level dialog box opens. (Skill Levels are defined in “Skill Based Routing” on page 260.)