3xLOGIC VIGIL Server - Manual (Page 95)

9.2.3 Queue Analytics
Queue Analytics can be used to improve customer service by monitoring metrics such as length of customer wait lines at registers or
service counters, or length of time a customer spends in the queue before getting service. Alerts can be triggered when lines reach a
set length or reports can be used to better understand customer activity for more accurate staffing levels and resource allocation.
Camera Placement
Queue Analytics requires a dedicated overhead view camera
mounted over the centre of the queue region with a field of view
wide enough to encompass the entire queue area.
Example of camera placement directly over the centre of the
Queue region is pictured-right.
Time in Queue Rule
The Time in Queue rule tracks how long a customer spends within a defined region in the cameras field of view. The time will be
tracked from the moment the customer enters the region until they exit the region in any direction. Alarms can be configured to go
off if a person remains in the region for more than a preset time. This works well for regions with a defined queue area.
General Tab
Name
The rule name is used to easily identify the rule in the settings,
live and alarms windows. When creating Analytics on an enter-
prise level, consider Rule Naming conventions to simplify search-
ing and reporting on the data.
Display Option
Select when the rule should be displayed in the live viewer. Show
Rule will always display the rule, Not Show Rule will never dis-
play the rule, Show Rule When Alarmed will only show the rule
while the alarm is triggered.
Description Enter a description for this Rule.
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