Faronics Insight Tech Console - Manual (Page 20)

Insight Tech Console User Guide
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Installing Tech Console and Report Server
Uninstalling Tech Console from a Windows Computer
To prevent the unauthorized removal of Tech Console, the installation has been designed to be
tamper resistant. Rather than using the customary Add or Remove Programs mechanism in
Windows, Tech Console requires the presence of the original install package to uninstall the Tech
Console or Student software.
The .msi install package acts like a toggle switch. To uninstall either program from a Windows
computer, simply double-click the same file you used to first install the product, to run the
installation program again. This will remove the software. If you were to select and run the file
again, the software would be re-installed.
If the download package is no longer available, you should be able to download it again from your
customer account in the Customer Portal. If you are not able to access your account, please
contact Technical Support and they will provide you a copy of the .msi file. It will be necessary to
know the exact version of the software installed. This can be found in the About box for the Tech
Console or in User List view for Students. Alternately, it can be located locally by hovering with
your mouse over the Tech Console or Insight icon in the system tray. The version will be
something similar to 7.6.0.53 for this release.
If your Students were installed in Stealth mode, the Insight icon will not be displayed in the
system tray. To determine if a Student is installed in that case, you should just see it listed in the
Teacher console. If for some reason it is not listed, but installed, there are two ways to check. If
you can access the Task Manager on the student (typically you can do this using Ctrl-Alt-Del),
there will be an entry under Processes called student.exe and then you will know that Insight is
installed.
If you are unable to access the Task Manager, there is tool available in the Utility folder called
Student Diagnostics. If you run this program on a Student computer, the first available test is
called “Test Local Installation”. This test will tell you if Insight is installed and running as well as
the channel number, version and other pertinent data. Please contact Technical Support for
assistance in using this tool.
Uninstalling Tech Console or a Student
1. If you are on a Tech Console machine, run TechConsole.msi. If you are on a student computer,
run Student.msi.
2. You will be prompted to remove the software, click Next.
3. Click Remove.
4. Click Finish.
To silently uninstall Tech Console or the Student using a script, run Msiexec.exe with the
following parameters:
Msiexec.exe /x “<path to TechConsole.msi>\TechConsle.msi” /qn
Msiexec.exe /x “<path to Student.msi>\Student.msi” /qn