Ivoclar Vivadent P710 - Manual (Page 55)

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5. Operation and Configuration
5.4.6.3 Remote Diagnosis
The remote diagnosis function helps you in case of a possible problem with your Programat furnace and facilitates the
communication between users and the Ivoclar Vivadent After Sales Service.
If the diagnosis function is executed, the furnace generates a diagnosis file, which is automatically saved on the USB stick.
The file can be forwarded by e-mail or analyzed by means of PrograBase on a laptop/PC.
The diagnosis file provides furnace information (e.g. installed software version, set modes, etc.), operating data (e.g.
operating hours, firing hours, etc.), calibration data (e.g. calibration values, date of the last calibration, etc.) test results and
saved error messages.
Generating a diagnosis file:
1. Open the diagnosis function
Press the [Remote Diagnosis] button in the Diagnosis menu.
2. Generate a diagnosis file
Connect a USB stick with the furnace. Press the [Execute] button.
3. Once the diagnosis file has been generated, one of the
following messages is displayed:
Diagnosis successful
Diagnosis failed
4. Forward or analyze the diagnosis file
Connect a USB stick with a laptop/PC. The file can only be analyzed
by means of the PrograBase software or sent to any e-mail address.
If the furnace is connected with a laptop/PC via Ethernet, the file can also be directly opened, forwarded or analyzed by the
PrograBase software.
5.4.6.4 Protocol table
If the protocolling function has been activated in the Settings menu (see Chapter 5.4.1), the last 20 firing protocols are
saved in the protocol table. The saved protocols can be printed from this table, sent to a PC, or deleted.
5.4.6.5 Service menu
This menu is code-protected and is only used by Ivoclar Vivadent After Sales Service.