Document Outline

• Front Cover
• Quick Reference Guide to Frequently-Used Features
• Pocket Quick Reference Guide
• Notice
• Table of Contents
• Finding Your Way
  • Welcome
  • About This Guide
  • About Your Endpoint
    • Dialpad and Indicators
    • Liquid Crystal Display (LCD)
    • Default Line and Function Buttons
    • Basic Button Functions
  • Maintenance and Diagnostics
  • Battery Packs & Headset
    • Battery Packs
    • The Model 8524/8525 Headset
  • About Voice Mail
    • Enterprise Messaging
    • Automatic Speech Recognition (ASR)
  • Model 8524/8525 Endpoints vs. Traditional Two-Line Display Endpoints
  • Tips for Use
    • Endpoint Guidelines
    • Telephone System Guidelines
• Getting Started
  • Introduction
  • Turning Your Endpoint On and Off
  • Setting Up Voice Mail
    • Initializing Your Mailbox
    • Recording Your Personal Greetings
    • Recording Your Voice Mail Directory Name
  • Making and Receiving Calls
    • Intercom Calls
    • Outside Calls
    • Emergency Calls
    • Call Waiting
  • Placing Calls On Hold
  • Muting The Microphone
  • Placing Conference Calls
  • Transferring Calls
    • To Another Extension
    • To Voice Mail
    • To an Outside Number
  • Using Reverse Transfer
  • .Forwarding Calls
    • Manual Call Forwarding
    • Automatic System Forwarding
    • Redirect Call
  • Redialing a Number
  • Displaying Information on Your Endpoint
    • Date, Time, Name, and Extension Number Display
    • Outside Party’s Name/Number
  • Using the Message Feature
    • Leaving Messages
    • Receiving Messages
  • Accessing Your Mailbox
  • Disabling and Enabling ASR
  • Accessing Voice Mail Messages
    • Listening to Messages
    • Recovering Deleted Voice Mail Messages
    • Recording and Sending Voice Mail Messages
    • Canceling Unheard Voice Mail Messages
  • Using Do-Not-Disturb Mode
  • Using Reminder Messages
• Moving On
  • Introduction
  • Setting Endpoint Preferences
    • Changing Volume Levels
    • Changing the Ring Type
    • Enabling Automatic Call Answer
    • Returning to Default Station
  • Setting Mailbox Preferences
    • Changing Your Mailbox Password
    • Changing the Voice Mail Message Envelope
    • Changing the Call Screening Transfer Method
    • Programming a Fax Destination
    • Changing the Message Search Order
    • Programming Remote Messaging
  • Speed Dialing
    • Station Speed Dial
    • System Speed Dialing
  • Using Record-a-call
  • Paging
    • Enabling Paging
    • Making Pages
  • Performing a “Hookflash” During a Call
  • Programming Your Feature Buttons
  • Using Account Codes
  • Screening Calls
  • Using the Directories
    • Telephone Directory
    • Voice Mail Directory
  • Programming Remote Feature Access
    • Remote Access Password
    • Remote Feature Access
  • Requesting Agent Help
  • Working in Hunt Groups
    • Hunt Group Calls Enabled/Disabled
    • ACD Hunt Groups
• Using E-Mail Reader
  • Introduction
  • E-Mail Reader Features
  • Using Your Advanced Mailbox
  • Setting Up Your E-Mail Password
  • Accessing E-Mail Messages
  • Accessing Fax Messages
  • Recovering Deleted Messages
  • Changing Message Envelopes
  • Voice Mail Flowchart (Advanced Mailbox)
• Learning More
  • Introduction
  • What the Administrators Can Do for You
  • Frequently Asked Questions (FAQ)
  • Default Feature Codes
• Index
  • A-E
  • F-O
  • P-U
  • V-Z
• Voice Mail Flowchart (Standard Mailbox)
• Back Cover