Pitney Bowes DM1000 - Manual (Page 153)

10-18 SV60951 Rev. A
10 Troubleshooting
Getting Help There may be times when you need help to solve a problem, or you may
want more information about how your mailing system works. Pitney
Bowes provides several information resources. See 1 - Read This First
for a description of these resources.
If you cannot find the answer to your question by pressing the help
button, in one of the user guides, or on our web site you can call our
Pitney Bowes Service Support Network at 1.800.522.0020.
Before you call make sure you have the following information which is
located under the main cover on the inside rear panel of the system:
• Your product name: DM1000 Mailing System and model number
• Your serial number
Also be ready to explain:
• The nature of your problem
• What happens and when does it happen
• The error message displayed (if there was one)
• The steps you have already taken to solve the problem and the
results