Contacting technical support, Overview, Web page – PictureTel LIVE GATEWAY 3.1 User Manual
Page 108: Ordering components, Returning components
Contacting Technical Support
Overview
For assistance of any kind, contact your Distributor for support. If you do not know where you purchased your
equipment, call PictureTel directly and we will assist or direct you to your appropriate Distributor if applicable.
When you call for assistance, please have the following information available:
•
The serial number of your software. You can find the serial number on the warranty registration card.
•
The LiveGateway Version number.
•
Information about your system’s configuration and network.
•
Any system error messages or error codes.
•
Symptoms of the problem you are experiencing.
Web Page
PictureTel’s Web page includes information about the PictureTel Corporation, products, and user groups, as
well as Customer Support information. The Customer Support section of the Web site allows customers to
access technical support information and worldwide support locations, download software files such as patches
and updates, receive email support, and more.
To access the PictureTel web site, enter the following URL in your web browser:
Ordering Components
To order replacement components, locate the part number, and contact your PictureTel distributor. If your
distributor does not provide replacement service, you may contact the PictureTel World Wide Web site
(www.picturetel.com) to obtain technical support information, or call PictureTel Customer Service at 1-800-
8PICTEL (800-874-2835).
Returning Components
To return LiveGateway components:
1. It is important that you RETURN ALL COMPONENTS ACCORDING TO THE DISTRIBUTOR’S
INSTRUCTIONS.
2. If returning components directly to PictureTel, you will require a Return Material Authorization (RMA)
number. Contact Customer Service at 1-800-8PICTEL (800-874-2835) to obtain the RMA.