PictureTel LIVE GATEWAY 3.1 - Manual (Page 72)

Using The LiveGateway Event Log
Overview
LiveGateway stores informational messages, tracking messages, warning messages, and error messages in an
event log. The information in the event log helps you to monitor LiveGateway traffic. The event log can be
viewed using the LiveGateway configurator or any application which is capable of displaying a text file, such as
Notepad.
You can also view and manage LiveGateway from the LiveManager console via the LiveGateway SNMP
Manager. From the LiveGateway SNMP Manager window you can access LiveGateway Servers and:
• View LiveGateway statistics
• Perform diagnostic tests
• View settings
ISDN Cause Codes are also placed in the event log. Whenever the ISDN network disconnects (or rejects) a call,
it generates a Q.931 Cause Code. This code message is placed into the LiveGateway Event Log so that the
message will be printed out and available to the administrator for help in troubleshooting
installation/configuration issues and diagnosing ISDN line problems.
Viewing the Event Log to Troubleshoot LiveGateway
The event log file is named
tmmddyy.log
. A new event log is created for each day of operation. It contains
event codes, event categories, and text descriptions for messages. Open
tmmddyy.log
and locate the code and
category for your problem. Find that same event code in the appropriate table contained in Using the
LiveGateway Event Log Information to locate the possible cause and the possible solution.
Location of Event Log
The LiveGateway event logs are located in the directory where LiveGateway was installed. This directory can
be shared so that client PCs can map it to a local drive, enabling remote viewing of the logs.
Event Log Format
Each line in the event log is a unit of information. The following is a sample line from a event log