INTELLINET NETWORK NSC18-WN User Manual - Manual (Page 57)

57
TROUBLESHOOTING
5 TroubleShooTiNg
Should the camera not function as expected, see if the problem — along
with possible solutions — is listed below.
Can’t connect to the camera.
• Confirm the IP address setting of the computer you’re using. If it’s not
in the same subnet as the camera, they won’t be able to communicate
with each other.
• Make sure the IP address you used to connect to the IP camera is
correct.
• If you forget the IP address of the camera, you need to reset it to
the factory default value (192.168.2.3) by pressing the Reset button
on the base of the camera. (See Section 1.1.) Then try to connect to
the camera with the IP address 192.168.2.3 again.
• Make sure the camera is correctly powered (the Power LED should
be on).
• If you’re trying to connect to the camera from the Internet, make sure
the Video/AV Control port and HTTP/Web port that the camera uses
(see sections 3.4.1 and 3.6.4) are not blocked by a firewall or other
software/ hardware.
• Contact your dealer for help.
The image refreshes very slowly.
• Try a higher frame rate setting, if it’s not 30.
• Try a lower resolution setting.
• If you’re connecting through the Internet, it could be due to a slow
Internet connection, and not a problem with the camera. However,
whenever the network connection is slow, you should use a lower
frame rate and resolution setting.
• Adjust the antenna if you’re using a wireless connection. The antenna
should be perpendicular to the floor/ground to get the best reception,
and the distance between the camera and the computer / wireless
access point should not be too far.
• Try to adjust the MTU setting if you’re using PPPoE to connect to the
Internet. Ask your ISP or network administrator for details.
The camera isn’t responding.
• Check the network cable or wireless connections.