INTELLINET NETWORK NSC18-WN User Manual User Manual
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TROUBLESHOOTING
• Unplug the power adapter from the wall socket and plug it in again
after 10 seconds, then try to connect to the camera again.
• If the camera is correctly powered (the Power LED is on) but you
still can’t connect to it when you’re sure the IP address is correct,
contact your dealer for help.
The camera is set to send an image by e-mail or to an FTP site,
but nothing is received.
• If the image is sent by e-mail, make sure it’s not blocked by any anti-
spam mechanism.
• Make sure you have proper permission for FTP uploading (click
“Upload a test file”).
• Make sure the username and/or password for the SMTP server is
correct if your SMTP server requires authentication (click “Send a
test email”).
• Change the threshold to a more sensitive setting.
The Pan/Tilt function makes a strange sound.
• Check for (and remove) anything that could be jamming the camera
or otherwise interfering with its movement.
• If the camera doesn’t respond when you’re trying to use the Pan/Tilt
function, the servo motor inside the camera may be dead. Return the
camera to your dealer and ask for help.