Fax feature is not operating, General fax problems, Fax feature is not operating general fax problems – HP LaserJet Enterprise M4555 MFP series User Manual
Page 255
Fax feature is not operating
The fax accessory is installed but the icon does not appear on the product main screen.
Cause
Solution
HP MFP Digital Sending Software Configuration utility has
disabled the analog-fax feature.
Use the HP MFP Digital Sending Software Configuration utility
to enable the analog-fax feature.
The accessory is not operating correctly.
Check the fax accessory status. If the status is
NON-OPERATIONAL, new firmware might need to be
installed.
If the status is DAMAGED and you just installed the card, try
reseating the card and check for bent pins.
If the status is DAMAGED and the card is installed correctly,
the card might need to be replaced.
Faulty formatter board.
Contact your HP service representative for service.
The product is not displaying the fax menus.
Cause
Solution
LAN fax is enabled.
This is normal operation. When the HP Digital Sending
Software enables LAN fax, the analog fax is disabled and the
fax menu, which is used for the analog fax only, does not
open.
General fax problems
Problem
Cause
Solution
Fax failed to send.
JBIG is enabled and receiving fax does
not have JBIG capability.
Set JBIG off.
An "Out of Memory" status message
appears on the status message bar.
The product storage disk is full.
Delete some files from the disk, see the
product user guide for information about
managing the disk.
Print quality of a photo is poor or prints
as a gray box.
Wrong Page Content mode setting.
Try setting the
Optimize Text/Picture
option to
Photograph
.
Pressed the Cancel button on the
product keyboard to cancel a fax
transmission and the fax was still sent.
Cancellation takes place after making a
selection in the cancellation menu
(displayed after pressing red
Stop
button) and acknowledging with
OK
.
Cancel faxes using the fax menu.
No fax address book button appears.
The fax address book feature has not
been enabled.
Use the HP MFP Digital Sending
Software Configuration utility to enable
the fax address book feature.
ENWW
Solve fax problems
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