HP LaserJet Enterprise M4555 MFP series - Manual (Page 289)

Solve problems checklist
Follow these steps when trying to solve a problem with the product.
1. Make sure the product Ready light is on. If no lights are on, complete these steps:
a. Check the power-cable connections.
b. Check that the power is turned on.
c. Make sure that the line voltage is correct for the product power configuration. (See the label
that is inside the product for voltage requirements.) If you are using a power strip and its
voltage is not within specifications, plug the product directly into the wall. If it is already
plugged into the wall, try a different outlet.
d. If none of these measures restores power, contact HP Customer Care.
2. Check the cabling.
a. Check the cable connection between the product and the computer or network port. Make
sure that the connection is secure.
b. Make sure that the cable itself is not faulty by using a different cable, if possible.
c. Check the network connection.
3. The control panel should indicate ready status. If an error message appears, resolve the error.
4. Ensure that the paper that you are using meets specifications.
5. Print a configuration page.
a. From the Home screen on the product control panel, open the following menus:
◦ Administration
◦ Reports
◦ Configuration/Status Pages
◦ Configuration Page
b. Touch the Print button.
If the pages do not print, check that at least one tray contains paper.
If the page jams in the product, follow the instructions on the control panel to clear the jam.
6. If the configuration page prints, check the following items:
a. If the page does not print correctly, the problem is with the product hardware. Contact
HP Customer Care.
b. If the page prints correctly, then the product hardware is working. The problem is with the
computer you are using, with the printer driver, or with the program.
7. Select one of the following options:
ENWW Solve problems checklist 269